If your power goes out, we recommend you take the following steps before contacting the cooperative:
- Check your home’s breaker panel to make sure the outage is not due to a tripped breaker.
- Call your neighbor to see if their power is out. This will help you determine if the problem exists within your home or on our lines.
- If you determine the problem is outside your home, contact the cooperative. Our outage response line is staffed 24 hours a day, seven days at week. Please call 800-562-4953 to report an outage.
We will record your outage and any damage you report. Please have the account name, account number and your map location available and ready to give our customer service representatives. By following this procedure, we can dispatch repair crews more efficiently.
Procedure for Restoring Power
Our first response is to resolve outages that affect the largest number of members. The electrical distribution system is similar to our highway system. Taps off the main circuit lines are similar to state highways. Service wires to the individual customers that come from the taps approximate the local streets. Lastly, service entrances act as driveways to the member’s home.
We begin our repairs by concentrating on the main circuits. If there are no damaged taps associated with line, the line is re-energized and the member’s power restored. If there are damaged taps along the line then those system repairs are completed next. Following these repairs, the crews then focus on the removal of trees and limbs from the roadways. This will enable the crews to access individual service wires located near your home and make the necessary repairs.