Payment Assistance

For a list of local agencies available to assist, click here.

Please review our April 24, 2020 press release on payment assistance guidance related to COVID-19.

Home Heating Credit

Apply for a Home Heating Credit (HHC) to help pay winter heating bills if you meet the listed household income guidelines and exemptions. You may claim an exemption for yourself, your spouse, and other dependents. Additional exemptions may also be available. HHC is supported by the Federal LIHEAP. To apply, call the Treasury at (517) 636-4486, or visit To find an agency that assists with tax preparation, call 211. 

View the home heating credit checklist here

Emergency Relief Program

State Emergency Relief (SER) is a crisis intervention program that provides assistance for energy-related expenses such as heating fuel, electricity and home repairs. SER is supported by the Federal Low Income Home Energy Assistance Program (LIHEAP).

Eligibility is based on one of the following:

  • Demonstration of immediate need (past due/shutoff notice)
  • Declared need for a deliverable fuel such as propane
  • Verified need for energy-related home repair
  • Income
  • Assets

Apply online using MI Bridges:

Need help applying?

Low-Income Home Weatherization 

Michigan’s Weatherization Assistance Program (WAP) is a federally funded, low-income residential energy conservation program providing free home energy conservation services to eligible homeowners and renters with a household income at or below 200 percent of the federal poverty level. You are also eligible if you participate in the Department of Health and Human Services Family Independence Program or receive Supplemental Security Income (SSI). These weatherization services can help reduce energy use and lower utility bills.

If you qualify, a trained inspector will assess your home and determine which measures will be the most beneficial for you. Measures may include adding caulking and weather stripping; wall, basement, and attic insulation and ventilation; and smoke detectors. Contact your local Community Action Agency or go to for more information or to find the community action agency in your area. For additional information on saving energy and money, visit

United Way

2-1-1 is a one-stop, around-the-clock free phone and online service that links people with information or agencies that can help with utility assistance and other needs such as rent payment help, child and elder care, emergency shelters, job training, counseling, etc. Simply dial 2-1-1 on your phone or visit and click Search Resource Database to get connected to available services.

Medical Emergency Protection

You can receive a medical hold preventing service from being shutoff for nonpayment of your electric bill for up to 21 days if you or a member of your household, has an existing medical condition that would be aggravated by the lack of utility service. Your condition must be certified by a physician or public health office on a Michigan Public Service Commission approved Medical Certification Form. The form must state the medical condition, medical equipment and specific time period a shutoff of utility service would make the medical condition worse. If the shutoff of service occurred before a medical emergency is approved, the utility will restore service at no cost to you for 21 days. You can obtain an extension of the medical hold and a postponement of shutoff of service for a total of 63 days (three separate medical holds) in any 12-month period per household member. Annually, the cooperative is not required to grant shutoff extensions totaling more than 126 days per household.  Members would be granted a three-business day grace period from shutoff of utility service for time to have the Medical Certification Form completed.  The cooperative shall not require payment for an after-hours reconnect fee or a deposit as a condition of restoring service.  The Medical Certification Form is available in the Documents and Forms section of this website.

Critical Care Protection

A member or household can receive protection from disconnection or have services restored due to inability to pay if there is an identified critical care customer in the home and interruption of service would be immediately life threatening.  A critical care customer is somebody who requires home medical equipment or a life support system that must be certified by a physician or public health office on a Michigan Public Service Commission approved Medical Certification Form. Members would be granted a three-business day grace period from shutoff of utility service for time to have the Medical Certification Form completed. You will be contacted by the cooperative when any scheduled service interruptions occur.  The cooperative will also notify you before any remote shutoff of utility services. If critical care status changes, you, or a person in your household, must let the cooperative know of the status change.  However, if a person’s status does not change you must submit an updated Medical Certification Form to the cooperative on an annual basis. The Medical Certification Form is available in the Documents and Forms section of this website.

Shut-off Protection for Active Duty Military  

If you or your spouse is the cooperative member of record and either of you are called to full-time active military service, by the President of the United States or the Governor of Michigan, during a national or state emergency or war, you may apply for shutoff protection of your electric service for up to 90 days. You may also reapply for extensions of this protection. Cloverland may request verification of active duty status. In addition, you must notify the cooperative when your status changes. Contact the cooperative to set up a payment plan for all past due amounts to be paid within twelve months. You will still be required to pay for services used while in the program.

MI Veterans Trust Fund Emergency Grant  

The Trust Fund provides temporary assistance to veterans and their families facing a financial emergency or hardship including the need for energy assistance. For more information call the Michigan Veterans Trust Fund at (517) 284-5299 or visit

MI Energy Assistance Program

Once a State Emergency Relief application has been submitted, additional assistance can be sought through agencies that provide MEAP energy assistance programs that include services that will enable participants to become or move toward becoming self-sufficient, including assisting participants in paying their energy bills on time, budgeting for and contributing to their ability to provide for energy expenses, and assisting participants in being energy efficient.

Need help applying for State Emergency Relief? Find a MI Bridges Navigator near you: , or contact 2-1-1.

The MEAP is supported by the state’s Low Income Energy Assistance Fund (LIHEAF). An electric utility that chooses not to collect for the LIEAF shall not shut off service to customers for non-payment between November 1 and April 15.  For a list of electric providers that opt-out of collecting the LIEAF go to

Program specifications and requirements are updated in the Fall. Please check this page annually for program updates.


Cloverland Electric Cooperative is an equal opportunity provider and employer.

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