FAQs

smarthub

What is SmartHub?

SmartHub is a powerful and convenient account management tool that has replaced our eBill service as of August 12.

What can I do with it?

Now you can do more than simply pay a bill, check payment history, access billing statements and set recurring payments like you did with our eBill service. Now with SmartHub, the power of data is in your hands. You can also view hourly, daily and monthly electricity use, report a power outage, receive account notifications by text, email or both, initiate service requests and more.

I have many accounts. Can I see them all?

Yes.  From SmartHub (web version) you can view all of your accounts with the amounts due and links to other detailed information. On SmartHub (mobile version), select the Bill and Pay widget and the total due of all accounts is listed then below it you can select different information by account such as pay partial amount, billing history, payment history and manage payment methods.

How do I get it?

There are two ways. You can access web version from your PC by visiting www.cloverland.com or by heading to the Apple App store or Google Play Android Marketplace and downloading the free SmartHub App to your phone, tablet or both. Search for SmartHub (not case sensitive; must be all one word). The correct App is provided by our service provider, National Information Solutions Cooperative.

How do I log in?

If you are already enrolled in our eBill service, you will use the same email address and password to log into SmartHub through either the web or mobile versions. If you have previously stored payment information in eBill, this information is available to you in SmartHub.

I’m a newbie. How do I register?

New users will need to complete the new user registration process available on the web and mobile versions. The whole process takes less than three minutes. The SmartHub system requires an email address as did our eBill service for proper identification and processing.

Can I register more than one user to view my account?

No. SmartHub only allows one user ID.

If I have questions, how can I get help?

There are help screens available on the web version. We also have a SmartClip overview video in our video library that you can access from our home page.

Is there a convenience or service fee to make a payment or simply use the SmartHub service?

There are no extra fees associated with making a payment using SmartHub or using its many convenient and easy-to-use features.

Why can’t I view my electricity use for yesterday?

Energy usage data is available to view on web and mobile versions after about 1 p.m.

What are the differences between the web and mobile versions?

It’s all in what you can do. Let’s discuss what’s unique to each version.

Web Version: What is an Event Marker?

Let’s say you installed a new water heater today and want to monitor the impact on your electricity use. With SmartHub web, you can set one or multiple markers for a date range or point in time. You can even include a short description so you can easily recall the nature of the event like a holiday when you had a houseful of friends and relatives. To set event markers, visit the “My Usage” tab and select the “Planning” link.

Web Version: How do I set a Power Use Alert for my service location?

Go to “Notifications” tab. Select the “Manage Notifications,” open the “Usage” area and choose this feature. You can then set your notifications for the power thresholds you establish. This feature is ideal for someone with a seasonal residence or leaves the area during the winter. Set a maximum and/or minimum electricity use threshold and SmartHub web will notify by email and/or text (your choice) when the energy use rises above or falls below your personal pre-set parameters.

Web Version: Can I receive notifications to my mobile device and email account?

Yes. You can receive notifications to either your mobile phone, email account or both! Click on “Manage Contacts” and enter additional contact information. Your email address is listed, but you can also enter a mobile number, too. Once you have your contacts setup, you can then decide how you would like to receive billing, usage, service and miscellaneous notifications, e.g., email, text or both from the “Manage Notifications” page.

Web Version: What web browsers perform best with SmartHub?

While you may use Internet Explorer, Google Chrome and Firefox perform the best. Members that access SmartHub through Microsoft’s Internet Explorer Version 8 or lower will begin to lose some of the tool’s functionality. IE8 is a version of the IE web browser that is more than five years old and support for this version or lower of IE is being phased out gradually. Please make sure you have downloaded the latest version of  Internet Explorer, Google’s Chrome web browser or Mozilla’s Firefox web browser.

Web Version: Where do I update my SmartHub user information?

Under the “My Profile” tab, you’ll find a link to “My Information.” From here you can update your email address, password, billing address, contact information, payment information, security phrase, secret hint question and printed bill settings—go paperless. There are also links to view service requests and outage history.

Mobile Version: What do the color tiles represent on the My Usage screen?

The colored tiles provide a visual indication of your usage for the days displayed. Red tiles indicate the highest usage, brown is the second highest and green designates average usage.

Mobile Version: Is the App secure?

Payment information is encrypted with each transaction for security. However, your mobile device can store log-in information for your installed Apps. If you choose to store your login information, any person who has access to your mobile device can access your account. We suggest that you log out of SmartHub whenever you’re not actively using it.

Mobile Version: What platforms support SmartHub?

Our SmartHub App is supported on iOS devices, e.g. iPhone and/or iPad 5.1.1 and higher. It’s 2.1 and above for Android devices (smartphones and tablets).

What happens if I get locked out of my account?

The system will allow 5 attempts to log in to your account. If the correct credentials are not entered, the system will lock you out of your account. This is a built-in safety feature for your protection. If this happens, please call a member service representative during normal business hours. We will be happy to clear the previous credentials. Enter your email address and a temporary password will be sent to you. You will then be able to login and create a new password of your choice.

Can a member view their business and home accounts under the same SmartHub session?

Yes. There is a way to tie these separate memberships to the same SmartHub session. After registering one of them in SmartHub then you can register the other as a new user with the same email and password. You will then be able to view both in either SmartHub Web or SmartHub Mobile.

Cloverland Electric Cooperative is an equal opportunity provider and employer.